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220. ��220�ڣ�Clarifying personal data ��ʵ��������
219. ��219�ڣ�Helping out a customer Ϊ�˿ͽ���
218. ��218�ڣ�Receiving a compliment letter �յ�������
217. ��217�ڣ�A list of complaints �����
216. ��216�ڣ�A compliment after service �����ij���
215. ��215�ڣ�Impressive feedback ���˵ķ���
214. ��214�ڣ�Asking about a refund �����˿�
213. ��213�ڣ�A good office space design �칫�������
212. ��212�ڣ�Unable to answer a customer �޷��𸴹˿�
211. ��211�ڣ�A successful restaurant AD �ɹ��Ĺ��
210. ��210�ڣ�After helping a customer �����˿�֮��
209. ��209�ڣ�An angry new customer ���ߵ��¹˿�
208. ��208�ڣ�Praise for winning a case ��˾ʤ��
207. ��207�ڣ�Explaining a delay ���������ԭ��
206. ��206�ڣ�Discussing an AD��s music ���۹������
205. ��205�ڣ�An irate customer ��ŭ�Ĺ˿�
204. ��204�ڣ�A disappointed client ʧ���Ŀͻ�
203. ��203�ڣ�Put on hold for too long �Ⱥ�̫��
202. ��202�ڣ�Explaining to a customer ��˿ͽ���
201. ��201�ڣ�Handling a problem ��������
200. ��200�ڣ�With a very upset customer ������ߵĹ˿�
199. ��199�ڣ�With an angry client ��������Ŀͻ�
198. ��198�ڣ�With an angry customer ��������Ĺ˿�
197. ��197�ڣ�Visiting a customer ���ʹ˿�
196. ��196�ڣ�With an impatient customer ���ͷ��Ĺ˿�
195. ��195�ڣ�Re-issuing a statement �����˵�
194. ��194�ڣ�Positive feedback ��������
193. ��193�ڣ�Uncertain about an answer �ش��ް��յ�����
192. ��192�ڣ�Product upgrade ��Ʒ����
191. ��191�ڣ�Complaining to the boss ���ϰ屧Թ
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